At Creative, we promote Continuing Education in a variety of ways. We participate in AAMGA seminars, present our own trucking seminar each spring for our producers, offer internal mentoring and other special classes. We feel continuing education is necessary for us to meet the expertise expectations of our producers.

This year, we are offering the Insurance Institute Courses INS 21, 22 and 23 to our staff. The courses provide a well rounded overview of the insurance industry. The courses are approached in a home study and group study setting. We are very proud of with the results of our first round of testing and wish to recognize the accomplishments of the following course completers.

	Rhonda Daugherty	INS21
	Niki Lucas	INS21
	Sandy Faucett	INS21
	Sonia Henry	INS21
	Rhea Balmaseda	INS21
	Kristen Thomas	INS21
	Lisa Louks	INS21
	Anna Herbert	INS21
	Lisa Amich	INS21
	Shelley Brown	INS21
	Brandi McClure	General Business Administration

Rebecca McNabb, V.P. of Operations and a recent CPCU Designee, directs our study groups and we wish to thank her for the wonderful success of this program.

Outstanding Job Everyone!!

Allow us to introduce a valuable part of our Creative Team, Wendy Duncan. Wendy focuses on a critical portion of our business, policy production and endorsement issuance. While our underwriters focus on helping you secure your business accounts, Wendy helps to ensure you receive the necessary policies in a timely fashion. Prior to joining Creative, Wendy worked for a trucking company and also attended Ivy Tech for Medical Administration.

We have now completed our conversion from paper to paperless. As we are now a digital office, our underwriters have immediate access to all inforce policy information. This will enhance our responsiveness and enable real time issuance of policies, renewals and endorsements for those agents that are ready. This can save several days off of delivery time when not depending on ground paper mail. Your commercial clients may prefer receiving digital policy information as well in lieu of paper. This digital office initiative is in line with our goals of providing expertise and state of the art service.